MitoGenix (PTY) LTD

Shipping & Delivery Policy

Effective Date: 15 September 2026

1.Introduction

This Shipping and Delivery Policy outlines how MitoGenix (PTY) LTD processes, dispatches, and delivers orders placed through our website. By placing an order with us, you agree to the terms set out in this policy.

All deliveries are made within the Republic of South Africa only. We do not currently ship internationally, however we are working towards offering this in the future — check our website for updates.

2.Order Processing

Orders are processed on business days (Monday to Friday), excluding South African public holidays. Orders placed over weekends or on public holidays will be processed on the next available business day.

• Please allow 1 (one) business day for order processing and packing before dispatch;
• You will receive an order confirmation by email once your order has been placed and payment confirmed;
• You will receive a further notification once your order has been dispatched, including a tracking link where applicable.

We reserve the right to delay or withhold dispatch where payment has not been successfully confirmed or where we require further verification.

3.Delivery Timeframes

Estimated delivery times depend on your delivery zone and are shown at checkout. As a general guide, from the date of dispatch:

• Gauteng: typically 1 to 2 business days;
• Rest of South Africa: typically 3 to 5 business days.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier capacity, adverse weather, public holidays, or other factors beyond our control. We will notify you as soon as possible of any significant delay affecting your order.

If you require urgent delivery, please contact us before placing your order and we will do our best to assist.

4.Shipping Zones and Rates

Shipping rates are calculated at checkout and vary by destination. Prices include VAT, and the exact fee for your order will be clearly displayed as a separate line item before you complete your purchase.

MitoGenix reserves the right to adjust shipping rates at any time without prior notice. The rate applicable at the time of checkout will apply to your order.

5.Delivery Areas

We deliver to physical addresses only throughout South Africa. We do not deliver to P.O. Box addresses.

• If your address is within a security estate or complex, please ensure that security personnel are informed and will grant the courier access;
• Please ensure that you or an authorised representative is available at the delivery address to accept and sign for your order;
• If no-one is available at the time of delivery, the courier will leave a notification card and may attempt re-delivery or require you to collect from a designated depot. Additional delivery fees may apply for re-delivery attempts;
• Any person who accepts delivery at the address is presumed to be authorised to do so on your behalf.

6.Delivery Charges at Checkout

The applicable delivery fee for your order will be clearly shown as a separate line item at checkout before you confirm your purchase. Delivery fees are non-refundable unless the return is due to a fault on our part or an error in your order.

7.Order Tracking

Once your order has been dispatched, you will receive a tracking link via email allowing you to monitor your parcel in real time. You can also track your order by logging into your account on our website.

If you have not received a tracking notification within 2 (two) business days of your expected dispatch date, please contact us so we can investigate.

8.Changing Your Delivery Address

You may update your delivery address at any time through your account profile, provided your order has not yet been dispatched. Once a parcel is out for delivery, the address cannot be changed.

Orders cannot be split across multiple delivery addresses. If you wish to deliver to different addresses, please place separate orders.

9.Failed or Undelivered Orders

In the rare event that your order is not delivered within the expected timeframe or appears lost in transit, please contact us at the details provided below. We will liaise with the courier provider and work to resolve the matter as quickly as possible.

MitoGenix is not liable for any loss, damage, or delay caused by the acts or omissions of third-party courier providers, to the extent permitted by applicable South African law.

10.Payment and Currency

All prices on our website are displayed in South African Rands (ZAR) and include VAT. We accept the following payment methods:

• Credit and debit cards: Visa and Mastercard (3D Secure enabled required);
• Instant EFT via secure internet banking;
• Other payment methods as displayed at checkout.

Payment is processed immediately upon order confirmation, which allows us to begin processing your order without delay. Online shopping with MitoGenix is secure — all payment details are encrypted and handled by a leading South African payment processor. We do not store your card details on our systems.

Contact Us

For any shipping or delivery queries, please contact us: